Ordering and Quotation Questions
How do I go about ordering?
Ordering is done online through this website. Simply browse the online store for all your fencing needs, adding items to your cart, until you’ve found everything you want. From there, you can either proceed to checkout and purchase your order, or you can choose to save your cart and request a quote.
Can I pay at the warehouse?
Our warehouses are non-retail warehouses. Before pickup, orders must be placed through this website (or, if you are experiencing difficulties, over the phone). Payments cannot be made at the warehouses.
What forms of payments do you accept?
There are 2 options for making your payments:
Credit/Debit Card - this will be securely processed by eWAY Australia. Simply enter your card details in checkout.
EFT or Direct Deposit Payment - bank details will be emailed to you once your order is placed. You will manually transfer your payment to the Fence Guru bank account.
- Cash - to do this, select the EFT option at checkout (as in option 2 above) and out bank details will be emailed to you once your order is placed. You can then take cash to a NAB bank and deposit cash directly into the Fence Guru bank account. Please send us your receipt - Email to firstname.lastname@example.org or text to 0412 736 242.
How can I get a quote for my fencing needs?
Add at least 1 item of the fencing items that you need to buy (if you are confident of the quantities that you need, please add all items that you think you will need for a more accurate quote). When you view your cart, there will be an option to “Request quote & save cart”. We will then compile a quote and email that to you, and you will be able to pay by simply pressing a button on that quote.
Is there a minimum order quantity?
We primarily specialise in supplying complete fence orders. However, there is no minimum order quantity, but bear in mind that there is a $16.50 handling fee per order, and therefore it is in your best interests to bundle all potential orders into 1 transaction if possible.
Where on the website do I find gates, posts and fittings to suit my fence panels?
Look at the 'categories' in the main menu. Select the category that contains the type of fencing you want. Each category is a shopping list that contains all the items and their prices that you may need for each fence type, including panels, posts, gates and fittings etc.
I’ve noticed that your Woodland Grey, Primrose and Silver category does not have 1470mm extra wide gates or 3m fence panels. How can I order these?
These items are available, but need to be ordered from the Designer Colour category. Please note that these items will need to be collected separately from different locations to our main warehouses. Pickup locations for these items will be, for Brisbane and the Gold Coast - Crestmead or Brendale; for Sydney - Glendenning or Smeaton Grange; for Newcastle - Thornton; for Melbourne - Dandenong or Campbellfield; for Perth - Wangara or Bibra Lake.
PLEASE NOTE Designer Coloured items are NOT available in Adelaide.