Delivery & Pickup Info

Delivery & Pickup Info

'Click & Collect' - allow *1 to 5 Business Days.

'Direct Delivery' in our 'Direct Delivery Zone' - allow *3 to 15 Business Days.

'Pack for Collection by Transport Company' - allow *3 to 15 Business Days.

* Business Hours and Days are - Monday to Friday - 8am to 3pm (AEST & Excluding Holidays).

If you are in our 'DIRECT DELIVERY ZONE', most fence orders will be delivered to your door for ONLY $139! OR You can collect directly from **14 x Aus-wide 'Click & Collect' Wholesale Fencing Warehouses.

Head here to see our 'direct delivery' zones and warehouse locations maps:

https://www.fenceguru.com.au/direct-delivery-zones-warehouse-locations/

**The pick up warehouse (in a particular city location) in some cases will be determined by product type and stock availability.

(1) PICK UP 'DIRECTLY FROM THE WAREHOUSE' OPTION:

We utilise 14 wholesale warehouses across Australia. If you intend to pickup your order, please understand our processing method:

  • 1. Order received - we receive your order and double check for anything that looks out of place or missing.
  • 2. Order processing - we send your order off to the relevant warehouse to confirm availability.
  • 3. Order approval - we double check and approve the warehouse order. 
  • 4. Order confirmation - we email the address of the relevant warehouse within 1 to 3 business days, as well as a "warehouse order number" for you to quote to the office on arrival at the warehouse. 
  • 5. Order collection - please allow plenty of time (15 min to 1.5 hours) as orders are not pre-packed (unless you have paid for this) but are picked from the warehouse at the time of collection. (Please note: Time to collect depends on how many customers are in line waiting to collect AND things always get VERY busy in the 3 months leading up to Christmas!) 

ORDER PROCESSING IMPORTANT NOTE: Please allow 1 to 3 business days (Mon-Fri, 8 to 3) for us to process your order and email you a 'Pick-Up (or Delivery) Confirmation Message'.

Need an ASAP pick-up? Just send a text to 0412 736 242 - "ASAP PICK-UP please for order number ___ ". Please also advise us of your ideal pick up day and time. We will process your order as a priority and send your pick-up details as soon as we can!

Orders can be picked up directly from non-retail, 'Click & Collect' Warehouses in Virginia, Brisbane (Crestmead or Brendale for Designer Colour Pool Fencing); Molendinar, Gold Coast (Designer Colours Crestmead Only); Glendenning or Smeaton GrangeSydney; Cardiff, Newcastle (Thornton for Designer Colour Pool Fencing); Dandenong or Derrimut, Melbourne (Dandenong or Campbellfield for Designer Colour Pool Fencing); Kilburn, Adelaide; and Jandakot, Wangara or Bibra Lake, Perth.

PLEASE NOTE:

  • Our warehouses are non-retail 'Click & Collect' warehouses. Orders needs to be placed and paid for via our website prior to pickup. 
  • The pick up warehouse (in a particular city location) in some cases will be determined by product type and stock availability.

  • PICK UP IS MONDAY TO FRIDAY ONLY - 7.30am till 2.30pm. (Warehouse closes at 3pm) 
  • $16.50 HANDLING FEE APPLIES TO ALL ORDERS.

(2) 'DIRECT DELIVERY ZONE' OPTION for $139 covers most of the following areas (where we have a local warehouse and our own delivery trucks):

We will send a text message within 3 business days (Monday to Friday) to confirm delivery day.

  • The Sunshine Coast - Including Noosa, Caboolture etc.
  • Brisbane - (Note: Toowoomba depot delivery is *$279.00).
  • The Gold Coast - Including Tweed Heads.
  • The Northern Rivers of NSW - Includes Tweed Heads, Murwillumbah, Byron Bay, Ballina, Lismore, Casino etc. (Note: Grafton, Yamba, Maclean, Brooms Head and Coffs Harbour are *$299)
  • Newcastle
  • Central Coast ($165)
  • Sydney ($165)
  • Melbourne
  • Geelong
  • Adelaide
  • Perth

NOTE: Average delivery time frame is 5 to 10 working days. $16.50 HANDLING FEE APPLIES TO ALL ORDERS.

(3) OUTSIDE OF OUR 'DIRECT DELIVERY ZONE' ? 

If you are outside of our $139 'direct delivery zone', your fence order will be packed on a pallet and delivered to a freight depot near your location, for collection. Please use the contact form to request a freight quote. Please understand that freight will be a lot more expensive, as we need to put a lot of work into packaging your order for transport, and then we need to engage a third party transport company. If you have a reasonable size order, you can still save a substantial amount compared to buying locally! 

Our products are delivered direct from Wholesale Warehouses in Brisbane, Gold Coast, Sydney, Newcastle, Melbourne, Adelaide and Perth.

Please note:

  • The pick up warehouse (in a particular city location) in some cases will be determined by product type and stock availability.
  • All our listed prices INCLUDE GST
  • A $16.50 handling fee applies to all orders
  • We DO NOT charge credit card fees. (Most fencing suppliers charge between 1% & 1.5%!). 

For full delivery term and conditions please visit our 'delivery and returns policy' page.

Any questions: give us a call on 0477 400 222 

- Regards The Fence Guru Team - Garrick, Lisa, Willow and Dale.

END OF YEAR CLOSURE PERIOD 2021:

For 2021 the Fence Guru sales office will close on Friday the 17th of December... BUT orders can still be collected until Wednesday the 22nd of December.

We will open again at 9 am on Tuesday the 11th of January 2022. 

Any orders for packing for transport or for direct delivery, received after the 24th of November 2021 cannot be guaranteed to be delivered or packed in 2021... However, you may pick up your orders directly from the warehouse until we close on the 22nd of December. *Delivery time frame may also be longer for this period.

PLEASE NOTE: NO ORDERS WILL BE PROCESSED DURING OUR END OF YEAR CLOSURE PERIOD.

FURTHER INFO: 

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