Pickup and Delivery Questions
What hours/days are you open?
Our sales office is open from 8am to 3pm, Monday to Friday (AEST).
Our non-retail warehouses are open from 7.30am -2:45pm, Monday to Friday, for pickup and collection of orders. Please note that we offer 'Click & Collect' or direct delivery only. If picking up, you must first place your order online and allow us 1 to 3 business days to process your order. We will then email you all pick up and collection details including the address. Please note: Warehouses are not open on weekends.
What are your delivery zones?
Our warehouses are located in Brisbane, Gold Coast, Newcastle, Sydney, Melbourne, Adelaide and Perth. To see the area around our warehouses that we deliver directly to, click here.
Can I pay at the warehouse?
Our warehouses are non-retail warehouses. Before pickup, orders must be placed through this website (or, if you are experiencing difficulties, over the phone). Payments cannot be made at the warehouses.
I’m picking up a glass order. What is the best way for me to transport it?
If you are picking up your glass panels with your own ute or flat-top trailer, we recommend that you pay our $77 “pack on a pallet” charge (this option will show at checkout). This will ensure that your panels are packed safely for transport and will not be damaged. Otherwise, you will need to bring your own materials (we recommend blankets or cardboard) to go between each panel of glass to avoid damage.
How will my order be packed?
The packing of your order will depend on the shipping method you choose. These are outlined below:
COLLECT FROM WAREHOUSE ($0.00) - packing the order will be completely in your hands. The order will not be packed on a pallet, and securing the load and ensuring safe transport is your responsibility.
BASIC PACK ON PALLET ($77.0) - your order will be strapped to a pallet at time of collection, a forklift will load the pallet onto your own 'Flat Top' trailer, ute or truck. (Big note regarding Melbourne orders from Dandenong or Derrimut warehouses: This option is not available from these two locations; your order must be pre-packed and this can take 3 to 10 working days).
PACK FOR TRANSPORT COMPANY ($119.00) - your order will be pre-packed, wrapped and strapped on a pallet or in a crate, ready to be collected at the warehouse. This is the most comprehensive packing option. Allow 3 to 10 working days for your order to be ready for collection.
What areas do you service?
Residents from anywhere in Australia are able to place an order and collect it from their nearest warehouse. However, deliveries of orders are only available within a certain proximity of the warehouses. Click here to view warehouse locations and estimated regions eligible for order deliveries.
What states do you service?
We have warehouses in NSW, Victoria, Queensland, SA and WA. These are located specifically in Newcastle and Sydney (NSW), Melbourne (Victoria), Gold Coast and Brisbane (Queensland), Adelaide (SA) and Perth (WA). Click here to view warehouse locations and estimated regions eligible for order deliveries.
Can I pick up my order?
Yes, all orders are able to be picked up from your local depot. When you are at checkout, simply select the COLLECT FROM WAREHOUSE option. You will receive a email message when you complete your order containing all the details you will need to know about how to pick up from the warehouse.
I’m in regional Victoria. What are my delivery options?
We no longer have preset selections as transport prices vary greatly based on destination and fence type.
We recommend that you select the 'pack for transport option for $119' at checkout and organise your own transport company with your local transport company.
Local companies (as opposed to Toll) are often willing and able to deliver direct to your house AND this saves you needing to collect from a Toll depot.
We have many customers from all over Victoria from Geelong, Ballarat, Bairnsdale, Leongatha, Morwell, Albury, Wodonga, Bendigo, Echuca, Horsham, Mildura, Shepparton, Wangaratta, Warrnambool PLUS many more!