Delivery & Pickup Info

'Click & Collect' - allow *1 to 3 Business Days. (If required ASAP please TEXT to 0412 736 242 after ordering).

'Direct Delivery' in our 'Direct Delivery Zone' - allow *3 to 15 Business Days.

'Pack for Collection by Transport Company' - allow *3 to 15 Business Days.

* Business Hours and Days are - Monday to Friday - 8am to 4pm (AEST & Excluding Holidays).

If you are in our 'DIRECT DELIVERY ZONE', most products can be delivered direct to your door on a warehouse truck OR You can collect directly from **14 x Aus-wide 'Click & Collect' Wholesale Fencing Warehouses.

Head here to see our 'direct delivery' zones and warehouse locations maps:

https://www.fenceguru.com.au/direct-delivery-zones-warehouse-locations/

**The pick up warehouse (in a particular city location) in some cases will be determined by product type and stock availability.

(1) PICK UP 'DIRECTLY FROM THE WAREHOUSE' OPTION:

We utilise 14 wholesale warehouses across Australia. If you intend to pickup your order, please understand our processing method:

• 1. Order received - we receive your order and double check for anything that looks out of place or missing.
• 2. Order processing - we send your order off to the relevant warehouse to confirm availability.
• 3. Order approval - we double check and approve the warehouse order. 
• 4. Order confirmation - we email the address of the relevant warehouse within 1 to 3 business days, as well as a "warehouse order number" for you to quote to the office on arrival at the warehouse. 
• 5. Order collection - please allow plenty of time (15 min to 1.5 hours) as orders are not pre-packed (unless you have paid for this) but are picked from the warehouse at the time of collection. (Please note: Time to collect depends on how many customers are in line waiting to collect AND things always get VERY busy in the 3 months leading up to Christmas!) 

ORDER PROCESSING IMPORTANT NOTE: Please allow 1 to 3 business days (Mon-Fri, 8 to 3) for us to process your order and email you a 'Pick-Up (or Delivery) Confirmation Message'.

Need an ASAP pick-up? Just send a text to 0412 736 242 - "ASAP PICK-UP please for order number ___ ". Please also advise us of your ideal pick up day and time. We will process your order as a priority and send your pick-up details as soon as we can!

Orders can be picked up directly from non-retail, 'Click & Collect' Warehouses in Virginia, Brisbane (Crestmead or Brendale for Designer Colour Pool Fencing); Molendinar, Gold Coast (Designer Colours Crestmead Only); Glendenning or Smeaton Grange, Sydney; Cardiff, Newcastle (Thornton for Designer Colour Pool Fencing); Dandenong or Derrimut, Melbourne (Dandenong or Campbellfield for Designer Colour Pool Fencing); Kilburn, Adelaide; and Jandakot, Wangara or Bibra Lake, Perth.

PLEASE NOTE:

• Our warehouses are non-retail 'Click & Collect' warehouses. Orders needs to be placed and paid for via our website prior to pickup. 
  

• The pick up warehouse (in a particular city location) in some cases will be determined by product type and stock availability.
  
  
• PICK UP IS MONDAY TO FRIDAY ONLY - 7.30am till 2.30pm. (Warehouse closes at 3pm) 

• $14 HANDLING FEE APPLIES TO PICK-UP ORDERS.

(2) 'DIRECT DELIVERY ZONE' OPTION covers most of the following areas (where we have a local warehouse and our own delivery trucks): Direct Costs Between $159 & $229 for most orders.

We will send a text message within 3 business days (Monday to Friday) to confirm delivery day.

• The Sunshine Coast - Including Noosa, Caboolture etc. 
• Brisbane 
• The Gold Coast - Including Tweed Heads.
• The Northern Rivers of NSW - Includes Tweed Heads, Murwillumbah, Byron Bay, Ballina, Lismore.
• Newcastle 
• Central Coast 
  
• Sydney 
• Wollongong 
• Melbourne
• Geelong 
• Adelaide 
  
• Perth 

NOTE: Average delivery time frame is 5 to 10 working days. 

(3) OUTSIDE OF OUR 'DIRECT DELIVERY ZONE' ? 

If you are outside of our 'direct delivery zone', your fence order will be packed on a pallet and delivered to a freight depot near your location, for collection. Please use the contact form to request a freight quote. Please understand that freight will be a lot more expensive, as we need to put a lot of work into packaging your order for transport, and then we need to engage a third party transport company. If you have a reasonable size order, you can still save a substantial amount compared to buying locally! 

Our products are delivered direct from Wholesale Warehouses in Brisbane, Gold Coast, Sydney, Newcastle, Melbourne, Adelaide and Perth.

Please note:

• The pick up warehouse (in a particular city location) in some cases will be determined by product type and stock availability.
• All our listed prices INCLUDE GST
• We DO NOT charge credit card fees. (Most fencing suppliers charge between 1% & 1.5%!). 

For full delivery term and conditions please visit our 'delivery and returns policy' page.

Any questions: give us a call on 0477 400 222 

- Regards The Fence Guru Team - Garrick, Lisa, Juanita and Dale. 

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